Privacy Policy

Last updated: July 03, 2025

1. Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Organization details
• Billing and payment information
• Phone number (optional)

Service Data

To provide our MTA deployment and management services, we collect:

• Cloud provider credentials (encrypted)
• Email delivery metrics and logs
• Server configuration data
• API usage statistics
• Support communications

Technical Information

We automatically collect:

• IP addresses and device information
• Browser type and version
• Usage patterns and preferences
• Log files and error reports

2. How We Use Your Information

We use collected information to:

• Provide and maintain our MTA deployment services
• Process payments and manage subscriptions
• Monitor email delivery performance and system health
• Provide customer support and technical assistance
• Send important service notifications and updates
• Improve our platform and develop new features
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information. We may share information in these limited circumstances:

• Service Providers: With trusted third parties who assist in operations (cloud providers, payment processors)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you explicitly authorize sharing

4. Data Security

We implement industry-standard security measures:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication
• Secure cloud infrastructure
• Employee security training

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specific retention periods:

• Account Data: Until account deletion plus 90 days
• Email Metrics: Based on your subscription plan (7-365 days)
• Billing Records: 7 years for tax and accounting purposes
• Support Records: 3 years after case closure

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your account and associated data
• Export your data
• Restrict or object to processing
• Withdraw consent

7. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and session management
• Performance monitoring and analytics
• User preferences and settings
• Security and fraud prevention

You can control cookie preferences through your browser settings.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. Updates to This Policy

We may update this privacy policy periodically. We will notify you of significant changes via email or platform notification.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us: